FAQ
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Do you ship framed prints Australia wide?
Yes we do. We ship all framed sizes and ratios Australia wide. For the super large framed print, we first need to speak with you regarding the postal location as this frame is very large. If you wish to order the super large framed print, please contact us and we can go from there.
What sizes do you sell?
We sell a range of sizes in different ratios from our 'Mini' size of 27cm x 22cm all the way up to our 'Super Large' of 183cm x 141cm. We also do panoramas. Check out our size guide for more info.
Do you ship over-seas?
Yes we do. At the current time, we only ship unframed prints, which are sent in a mailer tube over-seas to the following - USA, Canada, New Zealand, UK, Spain, France, Germany, Italy, Ireland.
Print Quality & Guarantee
All our prints are produced with the highest care and attention to detail. We guarantee that your print will arrive in perfect condition.
If your print is damaged in transit or has a manufacturing defect, please contact us within 7 days of delivery with a photo of the issue.
We will replace the print or provide a full refund as appropriate.
Please note that this guarantee does not cover change of mind or incorrect size selection, so we recommend reviewing sizing and framing options before purchase.
What type of frames come with the photos?
All our photos are framed with an Oak timber, under clear perspex. The frames are all hand made in-house. We supply the frames in a raw colour or dark stained colour with a wax coating. If you wish to have glass instead of perspex please contact us and we can arrange. The reason we use clear perspex is it's durable for travel and won't break.
What type of paper are the images printed on?
All our images are printed on Canson Infinity Rag Photographique. This is a matte type of paper that has a flat, non reflective look. This paper is one of the best photographic papers around and we believe this suits our work the best. It's a 100% cotton museum grade white photo paper that has exceptional smooth white tone and was developed to address the need for continued longevity requirements in the Digital Fine Art market.
What is the turn-a-round time for a framed photo?
Prints typically take around 5 days to produce, plus an additional 5 days for framing. Shipping usually takes 5–10 days, depending on your location.